Privacy Policy

1. Information We Collect

TIMSIT Solutions Pvt. Ltd. may collect the following categories of information:

1.1 Personal Information

We may collect personal data including, but not limited to:

• Full name
• Email address
• Phone number
• Company or business name (where applicable)
• Billing and payment information
• Location data (where required for service delivery)
• IP address and device identifiers
• Login credentials and authentication details

1.2 Non-Personal Information

We may also collect non-identifiable information such as:

• Browser type and version
• Operating system
• Usage patterns, interactions, and analytics data
• Cookies and similar tracking technologies (refer to our Cookies Policy for details)

2. How We Collect Information

We collect information through the following means:

• Direct interactions – when you register, submit forms, subscribe, contact us, or purchase services
• Automated technologies – cookies, server logs, analytics tools, and similar mechanisms
• Third-party sources – payment processors, analytics providers, and other service partners

3. Purpose of Data Processing

We process personal data for legitimate business purposes, including:

• Service Provision – delivering and managing TiBook and other SaaS solutions
• User Authentication & Security – identity verification, fraud prevention, and account security
• Customer Support & Communication – responding to inquiries and providing assistance
• Marketing & Communications – sharing product updates or promotional content (subject to opt-out)
• Legal & Regulatory Compliance – fulfilling legal, tax, and regulatory obligations
• Analytics & Performance Improvement – improving functionality, usability, and reliability

4. Legal Basis for Processing

Depending on the jurisdiction, we rely on one or more of the following legal bases:

• Consent – where you have explicitly agreed to processing
• Contractual Necessity – where processing is required to perform a contract
• Legitimate Interests – including business operations, fraud prevention, and service enhancement
• Legal Obligations – compliance with applicable laws, regulations, or legal processes

5. Data Sharing and Third-Party Disclosures

TIMSIT Solutions Pvt. Ltd. does not sell personal data. We may share information only with:

• Service Providers – third parties supporting hosting, payments, analytics, or infrastructure
• Legal or Regulatory Authorities – when required by law or to protect legal rights
• Affiliates – for operational, security, or service-related purposes

All third parties are required to maintain appropriate data protection safeguards.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, including:

• Legal and regulatory compliance
• Active customer accounts and service delivery
• Transactional and audit requirements

Data may be deleted or anonymized once retention is no longer required, subject to applicable laws.

7. Your Data Protection Rights

Depending on your jurisdiction, you may have the right to:

• Access – request a copy of your personal data
• Rectification – correct inaccurate or incomplete data
• Erasure – request deletion of your data (subject to legal obligations)
• Restriction – limit certain types of processing
• Data Portability – receive your data in a structured format
• Objection – withdraw consent or object to processing in specific cases

Requests can be submitted using the contact details below.

8. Data Security Measures

We implement commercially reasonable safeguards to protect personal data, including:

• Encryption of sensitive information
• Role-based access controls
• Regular security audits and assessments
• Secure authentication and access mechanisms

Despite these measures, no system can guarantee absolute security.

9. Cross-Border Data Transfers

Your data may be processed or stored outside your country of residence. Where applicable, we ensure lawful transfer mechanisms, including:

• GDPR-compliant Standard Contractual Clauses (SCCs)
• Applicable corporate or contractual safeguards
• Compliance with CCPA and other regional laws

10. Children's Privacy

Our Website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, it will be promptly deleted upon notification.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Updates will be posted on this page, and continued use of our Website or Services constitutes acceptance of the revised Policy.

12. Contact Information

For questions, concerns, or requests related to this Privacy Policy or your data protection rights, please contact:

📧 tibook@twoindianmonk.com

By using our Website and Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy in its entirety.